Shipping policy

Due to significant recent fluctuations in shipping costs we currently do not offer free shipping.  We have an option of ‘paid for’ shipping on our checkout.  

The pricing of items in the shopping carts do not include the price of shipping.  Shipping costs should be automatically calculated at checkout.  Sometimes a shipping quote is not shown if our underlying technology cannot validate your address.  If this is the case, do not worry!  Contact customer services and we’ll find a way to override this error and offer you shipping options.  We can take your shipping address details and provide you with both an estimated amount and estimated delivery date. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

Our shipping services are usually for curbside delivery. It applies to any address within contiguous 48 states. 

All delivery dates provided are estimates based on previous experience. You will be provided with tracking information and shipping company contact details. 

Shipping Damage Policy:

We strive to minimize shipping damage by choosing reputable shipping carriers and professional packaging materials. However, there are no damage proof items. All shipping damages fall into two main categories: visible and concealed damage.

Visible Damage. Any noticeable damage to shipment must be noted on delivery receipt. Driver will ask you to sign delivery receipt, note damages before signing the delivery receipt. Please contact us within 7 calendar days to report shipping damage.

Concealed Damage. If you find damaged items inside an undamaged box, report the damages within 10 calendar days after receipt of shipment. Be prepared to submit photos of damage.

If any shipping damage is reported in more than 10 calendar days after receipt of shipment, we will not be able to provide replacement parts at no charge. Shipping companies usually do not accept damage claims that are submitted late.